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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. An IT Administrator has received a request from the Customer Service team to enable agents to view the Loyalty Program Member information on a Case record in Service Cloud.
What steps should the Administrator take to configure this?

A) On the Case Page Layout, the View Member Profile' component should be added and the required Related Lists from Loyalty Program Member should be selected
B) On the Case Page Layout, the Related Record component should be added with the 'First Lookup' selected as the 'Loyalty Program 0 Member'
C) On the Case Page Layout, the Loyalty Program Member Related Lists are available and should be directly embedded to show the Loyalty information
D) On the Case Page Layout, the View Related Membership' action should be added to the Highlights panel and the Loyalty information to be displayed should be selected

2. For the integration of Loyalty Management and Service Cloud, which two methods should a Technical Consultant use for associating a Loyalty Program Member with a Case?

A) Add the 'Create Case' action on the Loyalty Program Member page layout
B) Add the 'Cases' related list on the Loyalty Program Member page layout
C) Add the loyalty Program Members' related list on the Case page layout
D) Add the 'Associate Program Member' action on Case page layout

3. Which set of features should a Consultant check before setting up expanded partner management?

A) Advanced license, PostPaid Billing Type, Partner Ledgers, Partner Conversion Factor for Currencies
B) Growth license, Prepaid Billing Type, Partner Transactions, Partner Conversion Factor O for Currencies
C) Advanced license, Partner Ledgers, Partner Transactions, Billing Type
D) Growth license, PostPaid Billing Type, Partner Ledgers, Partner Conversion Factor for Currencies

4. The Loyalty Analytics Base App license provides technical Consultants access to Loyalty analytics data with what limitations?

A) Administrators can analyze up to 1 million rows
B) Rows do not have an analysis limit, only licenses do
C) Administrators can analyze up to 25 million rows
D) Administrators can analyze up to 10 million rows

5. A company has recently rolled out a Loyalty Program. The customer support agents need to manually adjust the points for Loyalty Program Members.
On which three Loyalty pages will customer support agents be able to adjust points?

A) Loyalty Program Member Related List
B) Account page
C) Contact page
D) Loyalty Program Member page
E) Transaction Journal

Solutions: