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SAP C_C4HCX Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SAP Commerce Cloud | - Storefront and personalization concepts - Product content and catalog management - Extension and integration mechanisms |
| SAP Customer Experience Architecture | - End-to-end CX architecture principles - SAP CX solution integration landscape - Composable enterprise and CX strategy |
| Security and Identity Management | - Data protection and compliance in CX solutions - Authentication and authorization concepts |
| SAP Sales Cloud & Service Cloud | - Customer service management processes - Sales process automation and CRM capabilities - Omnichannel engagement scenarios |
| Integration and Extensibility | - API management and event-driven architecture - SAP Integration Suite concepts - Extensibility options in SAP CX solutions |
| SAP Marketing Cloud | - Campaign management and orchestration - Customer data and segmentation - Personalization and journey orchestration |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
1. Which of the following are key features of SAP Customer Identity and Access Management for B2B solutions exclusively?
Note: There are 3 correct answers to this question.
A) Identity management
B) Delegated administration
C) Policy-based access control
D) Organizational management
E) Access management
2. Which of the following are suite qualities of the intelligent, sustainable enterprise?
Note: There are 3 correct answers to this question.
A) One process workflow
B) Coordinated lifecycle management
C) Seamless payment methods
D) Seamless user experience
E) One workflow inbox
3. Which services are provided by SAP BTP Connectivity to integrate capabilities or data from the internet or your on-premise system landscape? Note: There are 2 correct answers to this question.
A) SAP Connectivity service
B) SAP Destination service
C) SAP Integration service
D) SAP API service
4. Which of the following SAP AI Services can be used to extend SAP applications?
Note: There are 3 correct answers to this question.
A) Quotation Recommendation
B) Data Attribute Recommendation
C) SAP Revenue Recognition
D) SAP Translation Hub
E) Document Information Extraction
5. How does the Integration Advisor capability help you accelerate integration development?
Note: There are 2 correct answers to this question.
A) By generating artifacts for creating an integration flow in SAP Cloud Integration
B) By offering SAP methodology templates for creating integration strategies
C) By using a proposal service based on machine learning using crowd sourcing
D) By providing SAP advisory consultants to support customer go-lives
Solutions:
| Question # 1 Answer: B,C,D | Question # 2 Answer: B,D,E | Question # 3 Answer: A,B | Question # 4 Answer: A,B,E | Question # 5 Answer: A,C |
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