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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. Three good targets for Networking Your Business Processes are: Marketing and Customer Service, Product and Service Development, and ____________.

A) Operations and Human Resources
B) Accounting
C) Manufacturing and Supply Chain Management
D) Security

2. What design theme allows IBM Connections to be plugged in and accessed from a variety of different software and mobile products?

A) Social everywhere
B) Blogs
C) Idea center
D) Social forums

3. What is one of the goals when first meeting with customers?

A) Ask them which products they are going to buy today
B) Deliver high-pressure sales tactics to close the deal
C) Provoke your customer to thought and action as to how Social Business is changing how we work.
D) Determine how much budget they have

4. What is one of IBM's key differentiators when it comes to delivering a Social Business solution?

A) We offer a flexible Social Business platform where customers can pick and choose what they need according to their business model
B) We offer a single, rigid stack that needs to be installed as a single, inflexible solution
C) We offer Facebook log-in credentials
D) We offer only cloud-based solutions

5. Which IBM product provides an easy-to-set-up team-based content-sharing solution that is a quick first step along the road to a Social Business?

A) IBM Lotus Symphony
B) IBM FileNet
C) IBM Lotus Quickr
D) IBM Lotus Protector

Solutions: