Your customer is using standard statuses, status types, and the standard agent "My Inbox" report.
Which two incident status types will show up in the agent's "My Inbox" report? (Choose two.)

• A. Waiting
• B. Updated
• C. Unresolved
• D. Solved

Your customer has single Service Level Agreement and applies the Service Level Agreement called Reseller when a contact is a reseller of their services.
These end customers often have their own ticketing system, and in order to capture the reseller's ticket number, the customer has requested that their Ask page be updated to include an External Ticket Number custom field only when the logged in contact has a Service Level Agreement that only a reseller would have.
Which two widgets or tags are used to complete your customer's request? (Choose two.)

• A. Use the "FormInput" widget.
• B. Use the "Conditional" tag with an "sla" attribute.
• C. Use the "Field" tag with the "name" attribute.
• D. Use the "FormSubmit" widget.
• E. Use the "FormInputCustom" widget.

Your client wants to bring all contact records from the old system into Oracle Service Cloud.
Every time a contact record is created, an email message is sent to notify this contact that a new account was created for them. The contacts do not want these notifications.
Because you are about to load a large number of contact records, which requirement is essential to prevent emails from being sent?

• A. Fake email addresses need to be placed instead of the correct one.
• B. A message template must be created to alert the user about this registration process.
• C. The message template "Finish Account Creation" must be switched off before the contacts are loaded.
• D. A new, temporary, business rule needs to be created to prevent the emails from being sent.

Your customer wants you to create a "Team Member" custom object that will allow more than one agent to be assigned to a given incident and they want the agents to have an inbox report that shows both the incidents they are the Primary agent and the incidents they are a Team Member.
From the following list, which report table structure is necessary?

• A. from the Incidents Table, an Outer Join to the (Assigned) Accounts table, and an Inner Join to the Team Member table
• B. from the Incidents Table, an Outer Join to the (Assigned) Accounts table, and an Outer Join to the Team Member table
• C. from the Incidents Table, an Inner Join to the (Assigned) Accounts table, and an Inner Join to the Team Member table
• D. from the Incidents Table, an Inner Join to the (Assigned) Accounts table, and an Outer Join to the Team Member table

Your customer has asked that all incidents be "scanned" for words that may revolve around product defects and injuries so that they can alert their risk management team of any possible product issues or liability. The customer accepts that 100% accuracy is not attainable, and accepts that they will be false positives and a margin for error.
They have provided you the following words to be "scanned":
1. Mouth
2. Jaw
3. Cheek
4. Jowl
5. Chin
6. Oral
7. Palate
The customer requires the following:
* Match whole words only.
* All valid words must be preceded with a space.
* All valid words must be spelled correctly.
* All words must be directly followed by a meta character in this list
* , {comma}
* . {period}
* ' {single quote}
* " {double quote}
* ; {semi colon}
* : {colon}
* {space}
* ! {exclamation point}
* ? {question mark}
* & {ampersand}
You decide to use a regular expression to search for these words in all incoming emails.
^mouth[,|.|'|"|;|:| |!|?|&]|\ jaw[,|.|'|"|;|:| |!|?|&]|\ cheek[,|.|'|"|;|:| |!|?|&]|\ jowl[,|.|'|"|;|:| |!|?|&] |\ chin$[,|.|'|"|;|:| |!|?|&]|\ oral[,|.|'|"|;|:| |!|?|&]|\ palate[,|.|'|"|;|:| |!|?|&] Identify the three words that will be correctly matched to this regular expression. (Choose three.)

• A. Mouth
• B. Jowl
• C. Jaw
• D. Oral
• E. Palate
• F. Cheek
• G. Chin