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Avaya IP Office Configuration and Maintenance Sample Questions:
1. A customer has multiple IP Offices connected using IP trunks. The systems have installed and working for over three years. Users recently are reporting that they are not able to dail between sites. Which three actions would be considered best practice approaches for resolving the issue?
(Choose three.)
A) Test and document the results of the implemented solution.
B) Replace hardware outside warranty.
C) Upgrade or downgrade the IP Office core software to fix the issue.
D) Research possible causes and implement a solution
E) Duplicate the issue and obtain traces.
2. What information must be collected to document a failed incoming call to a group from an automated attendant? (Choose two.)
A) IP Office and VoiceMail Pro traces
B) Network packet sniff from the IP Office port
C) IP office configuration file and VoiceMail Pro call flow
D) Auto attendant WAVE file
E) Line circuit ID
3. Which line must be added to the 46vpnsetting.txt file to inform 4600 Series VPN remote telephones to use IP Office licensing?
A) SET PHNIC 011
B) SET SMBLIC 1
C) SET AUTH 0
D) SET LIC 1
4. An IP Office with Embedded Voicemail (EVM) has the time set using the system telephone. Each time the IP Office reboots the time changes to the wrong time. Which Windows command can be used to determine if there is a time server on the network causing the change?
A) time server
B) get time
C) net time
D) time
5. What does "IMAP support" mean in the IP Office UMS service?
A) A user can receive voicemail messages to their Outlook, Outlook express and/or Lotus Notes programs running on their pc.
B) A user can see/listen to voicemail messages via Web browser.
C) A user ran receive voicemail messages only using MS Outlook.
D) A new message is sent to a user e-mail account. The user can listen to it by dialing their telephone number.
E) All messages arc forwarded to a user e-mail account and deleted on their telephone.
Solutions:
| Question # 1 Answer: A,D,E | Question # 2 Answer: A,C | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: A |







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