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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. During Installation of Avaya Contact Center Control Manager (ACCCM), the installer did not have access to the license and elected to continue with the installation and install the file at a later time. The installer selected the default directories on a Windows 2008 R2 64- bit server.
Once the license is obtained, which two methods can he used to install the license?
(Choose two.)

A) Copy the file to the C:\Wlndows\systom32directory.
B) Copy the file to C:\Program Files(x86)\Avaya\Avaya Contact Center Control Manager\Web\LicenseServer directory.
C) Copy the file to C:\Program Files\Avaya\Avaya Contact Center Control Manager\Services\License Server directory.
D) Rerun the Installation and select the option to install the license file.
E) Copy the file to C:\ProgramFiles (x86)\Avaya\Avaya Contact Center Control Manager\Services\License Server directory.

2. A customer can piny the Communication Manager (CM) hostname and IP address from the Avaya Contact Control Manager (ACCCM) server. However, the ACCCM server cannot connect to the CM and receives an error during synchronization.
There tire five reasons or scenarios which are possible why the customer received the error. Which is one of the five reasons or scenarios?

A) The 5022/5023 portTelnet or ssh is disabled in CM.
B) The ACCCM server Remote Desktop is disabled.
C) A live user has already logged in to CM using similar login credentials.
D) The ACCCM license file has expired.

3. Which two databases are created by default for the Avaya Contact Center Control Manager (ACCCM)?

A) ACCCM Importer
B) ACCCM AVP
C) ACCCM Sync
D) ACCCM one-X
E) ACCCM

4. A customer provided a Windows 2008 R2 Server (or an Avaya Contact Center Control Manager (ACCCM) installation. You have to verify the Internet Information Server (IIS) settings Which two IIS component are necessary for ACCCM? (Choose two.)

A) ASP CGI
B) WebDAV Publishing
C) MessageQueuing
D) enable Network DTC access
E) ActiveServerPages

5. Before beginning the installation of the Avaya Contact Center Control Manager (ACCCM) installation in a stand-alone configuration with SQL 2008 Express, when would the Microsoft Internet Information Server (IIS) be installed?

A) after you selectACCCM services
B) afteryou install Microsoft Windows 2008 Server R2
C) after you install ACCOM
D) after you install the Microsoft SQLServer

Solutions: