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Apple Desktop Service Certification Sample Questions:

1. When discharging a CRT, what part do you touch with the tip of the discharge tool?

A) Flyback transformer
B) high voltage cable
C) yoke connector/cable
D) anode aperture

2. When would component isolation be useful?

A) After escalating the issue.
B) Before asking probing questions.
C) Before trying quick fixes.
D) After verifying the repair.

3. Which one of the following is NOT a risk when working around CRTs?

A) Implosion
B) Overheating
C) Toxic materials
D) Electric shock

4. A customer states that she sees an error message appear when she opens her Web browser with her iMac (USB 2.0) using dial-up Internet service. The message displayed in the Web browser is "The specified server could not be found." When she attempts to access the same Web page a second time the Web page is loaded without a problem. Which of the following is the BEST explanation for what is happening?

A) The iMac's dial-up modem is configured for extra error correction resulting in the delay.
B) The iMac needs to warm up before it can access the Web page.
C) The Web browser attempted to load the page before the iMac's dial-up modem had finished connecting to the Internet Service Provider.
D) The Web browser is configured to only access Web pages when reloaded.

5. Which of the following is NOT one of the steps of the Apple-recommended troubleshooting process?

A) Try quick fixes
B) Verify problem
C) Run diagnostics
D) Clean plastics
E) Verify repair

Solutions: