Save your time, save your money, keep the quality. Compared with training institutions, ExamTorrent's EX0-103 bank offers an affordable, self-paced route to EXIN ISO/IEC 20000 Foundation readiness — preview it free in 2026 before spending anything.
EXIN EX0-103 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Relationship Processes | 5% | - Supplier management - Business relationship management |
| Service Management System (SMS) | 35% | - Requirements for establishing and operating an SMS - Risk management and performance evaluation - Annex SL and high-level structure - Roles, responsibilities and documentation |
| Service Design and Transition | 5% | - Key principles and requirements |
| Service Delivery Processes | 5% | - Service level management - Capacity and information security management - Availability and continuity management - Budgeting and service reporting |
| Control Processes | 10% | - Configuration management - Change management - Release and deployment management |
| Resolution Processes | 5% | - Incident and service request management - Problem management |
| Introduction to IT Service Management | 35% | - PDCA cycle and continual improvement - Purpose, scope and benefits of ISO/IEC 20000 - Quality frameworks and standards - Core concepts of IT Service Management |
The EX0-103 Details Every Candidate Should Check
As of the latest information, the EX0-103 exam requires a passing score of 65% (26 out of 40) and a registration fee of $200–$300 USD. EXIN may revise either figure, so confirm both on the official site before scheduling.
EXIN lists these prerequisites for the EXIN ISO/IEC 20000 Foundation: No formal prerequisites.
Check the current requirements on the official certification page before booking.
Upon successful payment, our system automatically emails the product to your mailbox — typically within about a minute — with an instant download link on screen. If nothing arrives within two hours, check your spam folder and contact us; 24/7 customer assisting is always available. After purchase, you enjoy 365 days of free updates: whenever a new version is released, we send the updated bank to your email — you just need to check your mailbox. A 50% renewal discount follows at the end of the period.
Smart preparation means current materials, verified answers, and a schedule that fits real life. The EX0-103 bank is written by a team of EXIN experts and certified trainers, and our colleagues check it continuously for updates so accuracy never drifts. You practice in your spare time — no classes required — with expert-verified answers across the EXIN ISO/IEC 20000 Foundation objectives. Before purchase, a free demo is downloadable for reference; after purchase, updates arrive by email for 365 days and 24/7 customer assisting handles any question. That combination is the smart way.
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Per current exam information, the EX0-103 exam contains 40 questions within a 60 minutes-minute limit. Practicing under those exact conditions removes the format shock on exam day.
The EXIN ISO/IEC 20000 Foundation blueprint centers on these main domains:
- Introduction to IT Service Management (35%)
- Control Processes (10%)
- Relationship Processes (5%)
The full official outline continues with further domains; the question bank covers them all.
EXIN points candidates to these official training resources:
For office workers short on class time, disciplined spare-time practice with a current bank covers the same syllabus at a fraction of the cost.
Use the official registration channels below:
Pick your test center or online session and book ahead — a fixed date focuses preparation like nothing else.
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