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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Learning and Enablement | 18% | - Create learning materials and resources - Design training programs for users and admins - Support adoption and troubleshoot issues - Plan and execute rollout strategies |
| Topic 2: Governance Structure | 8% | - Establish governance policies - Manage workflows and processes - Define admin and owner roles |
| Topic 3: Policies and Settings | 22% | - Identity and access management - Slack Connect and app approval settings - Security and compliance configurations - Analytics and dashboard usage |
| Topic 4: Channel Strategy | 10% | - Channel naming conventions and structure - Design channels for collaboration and workflows - Apply use cases and best practices |
| Topic 5: Delivery and Migration | 17% | - Define roles and responsibilities - Plan and execute migration from other platforms - Understand implementation best practices |
| Topic 6: Discovery | 10% | - Assess organizational readiness - Gather and analyze client requirements - Communicate Slack value proposition |
Salesforce Certified Slack Consultant Sample Questions:
Question 1
Your client asks you to provide guidance on best practices when rolling out apps on Enterprise Grid.
Which two best practices would you recommend to complete before launch?
A. Perform a one-time audit of existing apps and processes.
B. Track usage of apps and document the business owner for each app.
C. Enable employees on how to use and request apps.
D. Install and pre-approve a list of apps.
E. Establish an app approval process.
Question 2
Your Slack client requests your guidance on evaluating eDiscovery and DLP applications for their Slack Enterprise Grid. Specifically, the client's Enterprise Security team wants to understand the access these applications will have to data on their grid.
How would you respond to this question?
A. eDiscovery applications need only create access to Slack data, whereas DLP applications require both read & write access.
B. eDiscovery applications need only read access to Slack data, whereas DLP applications require both create & update access.
C. Both eDiscovery and DLP applications require read & write access to Slack data.
D. eDiscovery applications need only read access to Slack data, whereas DLP applications require both read & write access.
Question 3
You're advising your client to set up user support processes.
What is the best course of action for a user to resolve a Slack access issue?
A. Search the company's IT resources by reading through troubleshooting instructions for access to Slack.If the issue remains unresolved, escalate to a service ticket.
B. Post in the #help-slack channel and wait for a response. Follow up with a phone call to the service desk to regain access.
C. Restart the computer, and connect and disconnect to Wi-Fi. If the issue remains unresolved, request a new password by logging a service ticket.
D. Log a service ticket with the IT department about access. If no response is received within 24 hours, follow up with an email.
Question 4
Your client is launching Enterprise Grid and has a requirement to allow some members to log in to Slack using their username and password.
What settings should you recommend to make sure the members are able to log in?
A. In the org settings dashboard, under SSO settings, manually add members to be excluded from using SSO.
B. In the workspace admin dashboard, under SSO settings, upload a csv list of the members to be excluded from using SSO.
C. In the workspace settings dashboard, under SSO settings, manually add members to be excluded from using SSO.
D. In the org settings dashboard, under SSO settings, upload a csv list of the members to be excluded from using SSO.
Question 5
Your client wants to add an additional layer of security for their data in Slack. They enquired about Slack's Enterprise Key Management (EKM) product.
What guidance can you provide on how to proceed with enabling EKM?
A. EKM is a free product that you can add-on as necessary. Only Org Owner has the ability to enable EKM.
B. EKM is included with the purchase of Slack security tools and can be enabled by the Org Owner.
C. EKM is an add-on product that needs to be purchased and then configured with support from Slack.
Solutions:
| Question 1 Answer: D,E | Question 2 Answer: D | Question 3 Answer: A | Question 4 Answer: D | Question 5 Answer: C |
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