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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. 構成管理データベース (CMDB) の詳細情報の量を増やすにはどうすればよいでしょうか?

A) CMDB のスコープを拡大する
B) CMDB 内の各構成アイテム (CI) の属性の数を増やす
C) CMDB の使用量を増やす
D) CMDBのレコード数を増やす

2. IT サービスの成果に関する合意、監視、報告、および質の悪いサービスを根絶するための行動の調査という一定のサイクルを通じて、サービスの品質を維持および向上させることを目的とするプロセスはどれですか?

A) IT サービス継続性管理
B) サービスレベル管理
C) IT サービスの財務管理
D) 可用性管理

3. サービスデスクに関連する最も一般的なプロセスは何ですか?

A) 構成管理
B) 変更管理
C) サービスレベル管理
D) インシデント管理

4. CobiT の目的は何ですか?

A) サーベンス・オクスリー (SOX) 要件を満たすことを法的に証明する認定測定フレームワークを提供する
B) プロセスの実装方法に関する一連の詳細な実践方法を提供するため、プロセス実装ツールとして最適です。
C) IT の機能、パフォーマンス、リスクを理解し、実装し、評価するための統一された構造を提供する
D) 幅広い IT アクティビティを組織化する高レベルのプロセス モデルを提供する

5. ドキュメントはサービス管理の証拠の重要な部分です。ドキュメントに関するベスト プラクティスは何ですか?

A) 文書は中央の場所に保管され、手順を介してのみアクセスできるようにする必要があります。
B) 文書は監査の目的で少なくとも 5 年間保存する必要があります。
C) ドキュメントは、IT 関連の災害による損傷から保護される必要があります。
D) 文書は監査目的で ISO/EC 20000 の要件を参照する必要があります。

Solutions: