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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. 新しいサービスを計画する場合、サービス レベル管理 (SLM) は、他の IT サービスの既存のパフォーマンス レベルが過度の影響を受けないようにする必要があります。
サービス レベル管理 (SLM) はどのプロセスからの入力を必要としますか?

A) IT サービスの管理
B) IT サービス継続性管理
C) キャパシティ管理財務
D) 可用性管理

2. サービス提供者は、何らかのインシデントが発生した場合、サービスレベルが満たされなくなると考えます。顧客はいつ通知されますか?

A) 決してしない
B) サービスレポート中
C) 侵害後
D) 違反前

3. 規格の文脈において、「適合」という用語は何を表しますか?

A) 要件への準拠
B) 認定機関による品質マネジメントシステム認証
C) 監査不適合報告書と再監査報告書との調整
D) サプライヤー認証の検証

4. IT サービス業界のどの側面が最も重要であると同時に、最も難しい側面の 1 つであると考えられていますか?

A) ベストプラクティスに基づく方法論的順序
B) 技術革新を取り入れたもの
C) サービスの提供方法を​​革新する
D) 一定の品質

5. IT サービスの日常使用における第一線のサポートと支援の提供を担当するプロセスまたは機能はどれですか?

A) サービスデスク
B) サービスレベル管理
C) インシデント管理
D) 可用性管理

Solutions: