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Avaya 3000.2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

Question 1

A company just added another hunt group called Sales with several IP phone users as members of the hunt group. All incoming calls go to the day time auto attendant in VoiceMail Pro called DayA A . Incoming calls are starting to have problems with transfers within VoiceMail Pro. When creating a case with Avaya Support, what information should be gathered?

A. Provide Avaya with voicemail call flow database, debugview trace, latest configuration, monitor trace, and a detailed description of the issue.
B. Provide Avaya with voicemail call flow database, detailed description of the issue, latest configuration, hardware platform, and version of code.
C. Provide Avaya with hardware platform and version of code, monitor trace, and description of the issue.
D. Provide Avaya with debugview trace, monitor trace, latest configuration, and detailed description of the issue.

Question 2

When installing one-X Portal for IP Office, what is the maximum number of systems that will be supported within a Small Community Network (SCN) on a single server?

A. 16
B. 48
C. 8
D. 32

Question 3

Which three components must be installed on the IP Office Customer Call Reporter server hosting the IIS application? (Choose three.)

A. IPOCCR Physical Wallboard Service
B. IPOCCR Management Service
C. IPOCCR Data Analyzer Service
D. IPOCCR Real Time Calculation Service
E. IPOCCR Database component

Question 4

The system has had voice quality issues on T1/E1 calls the last few days. Which application can you use to see the history of errors on that line?

A. System Monitor
B. System Status Application
C. Customer Call Reporter
D. Wireshark

Question 5

The design for an IP Office has two locations. They will need phones, voicemail, and meet-me conferencing ability. They will have a PRI located at the main office which will be used by the remote office for inbound and outbound calls. The main site has forty users and one fax machine; the remote site has fifteen users and one fax machine. Which cards and modules are required in the IP Office at the remote site where all phones are digital?

A. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card
B. IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32
C. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32
D. IP500 Essential edition, one Analog Phone 2 Card, VCM32, one DS30 module

Solutions: