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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which of the following can be used to access service desks?

A) Phone calls
B) All of the above
C) Email
D) Text and social media messaging

2. Which practice recommends the use of event-based surveys to gather feedback from customers?

A) Service level management
B) Service request management
C) Change enablement
D) Problem management

3. Which is an external input to the service value chain?

A) The 'improve' value chain activity
B) Feedback loops
C) Customer requirements
D) An overall plan

4. What includes governance as a component?

A) The service value system
B) The guiding principles
C) Practices
D) The service value chain

5. Which of the following ensures that a service provider and a service consumer continually co- create value?

A) Service level management
B) Service relationship management
C) Service offerings
D) Service consumption

Solutions: