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Oracle 1z0-325日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Portal and Experience Interface | - Customer Portal Configuration - Self-Service and Knowledge Base Setup |
| Integration and Advanced Features | - Advanced Configuration Options - Integration with External Systems |
| Configuration and Administration | - User Roles and Security Management - Configuration Settings and Customization |
| Oracle RightNow Cloud Service Fundamentals | - Core Components and Navigation - Platform Overview and Architecture |
| Reporting and Analytics | - Standard Reports and Dashboards - Data Analysis and Metrics |
| Knowledge Management and Content Delivery | - Knowledge Base Configuration - Content Publishing and Maintenance |
| Incident and Service Management | - Workflow and Business Rules - Incident Lifecycle Management |
