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HP Selling HP Printing and Computing Services Sample Questions:

1. Which statement is true about HP Services for consumers?

A) Consumers are concerned about mission critical response times for printing and computing repairs.
B) Consumers do not believe it is important to spend money on their IT.
C) HP does not offer repair services for consumers.
D) Consumers want to enhance their experience; they are searching for enjoyment.

2. Which statement is true about HP Services for Business Customers?

A) Defective Media Retention service is available only for printers.
B) Travel and Accidental Damage Protection cannot be sold together.
C) Preventative Maintenance Kit Replacement service for PCs is a good option to maintain hardware.
D) Post warranty service is ideal for customers that plan long periods of time between product replacements.

3. As a consequence of the economic crisis, what is a typical CIO behavior?

A) They do not consider buying extra services.
B) They look to increase their expenses in IT infrastructure.
C) They invest more in new hardware
D) They try to keep their current install base alive for the longest possible time.

4. What is the purpose of the HP Services portfolio?

A) to extend the life of Printing and Personal Systems
B) to increase hardware refreshes in the business sector
C) to increase the cost of total services
D) to increase efficiency, reduce cost, and extend the life of Printing and Personal Systems

5. Why is HP Printing and Computing Services Specialization profitable for partners? (Select two.)

A) Partners can start accumulating rebates on sales from day one on new or already sold hardware
B) The specialization enables partners to deliver services on behalf of HP and generate additional profit.
C) Partners will benefit from extra discounts by buying hardware from HP
D) HP can dispatch partners to resolve server related issues on already sold hardware

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