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Nokia SDM_2002001050 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Delivery Management (SDM) | - Customer and Stakeholder Management
|
| Topic 2: Risk and Change Management | - Risk Identification and Mitigation
|
| Topic 3: Project Management & Delivery | - Project Planning and Execution
|
Nokia SDM Certification - NI Sample Questions:
Which of these Key Performance Indicators (KPI) supports the identification of possible cost overruns?
- A. Rollout Accuracy (RA).
- B. Project Asset Rotation Days (PARD).
- C. Project Cost Adherence (PCA).
- D. Site Invoice Lead Time (SILT).
Correct Answer: D 🗳️
Who are the contributors to the update of NELLE figures?
- A. CT F&
- B. CPM
- C. The whole CT team, including PM and Care manager.
- D. Project manager only.
Correct Answer: C 🗳️
What is the recommended action when customer asks for a consistency check to his network planning files which was not included in NSN scope of work?
- A. Initiate the Change Management Process.
- B. Execute if there is a risk to harm the customer satisfaction.
- C. Execute if the task will not have a significant impact on the project cost and keep customer happy.
- D. Execute but only with formal approval of the Project Manager.
Correct Answer: A 🗳️
Which one of the following is NOT a risk?
- A. Customer might run in environmental issues with the municipality due to our product and missing ISO14000 certification.
- B. Logistic has informed the project that the delivery which was expected last week has not arrivedyet.
- C. The acceptance criteria's in the contract amendment might lead to additional effort as it's wording could be misunderstood.
- D. Our Subcontractor might charge us for the extra site visits as this particular case is not written down in our supply contract.
Correct Answer: B 🗳️
When does the PM need to update ROLLO with customer/project data?
- A. At least once a month, before period cut-off.
- B. After the customer forecast is received.
- C. At year end.
- D. Per STP.
Correct Answer: A 🗳️
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