[Feb-2025 Newly Released] ITIL-4-Specialist-High-velocity-IT Exam Questions For You To Pass
Peoplecert ITIL-4-Specialist-High-velocity-IT Exam: Basic Questions With Answers
Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:
| Topic | Details |
|---|---|
| Topic 1 |
|
| Topic 2 |
|
| Topic 3 |
|
| Topic 4 |
|
| Topic 5 |
|
NEW QUESTION # 33
A service provider is collecting requirements for a cloud-based document storage service. Which is an example of a utility requirement for this service?
- A. The service must comply with data privacy regulations
- B. The service should be available 99.9% of the time
- C. The service will display a list of items uploaded by the user
- D. The service must support multiple file formats for upload
Answer: C
NEW QUESTION # 34
Which value chain activity communicates the current status of all four dimensions of service management?
- A. Plan
- B. Obtain/build
- C. Engage
- D. Improve
Answer: A
NEW QUESTION # 35
A service provider is planning a major change to its services and the way it delivers them. The project will include many changes to the working practices of staff. The service provider expects resistance to these changes and would like to manage communication in a sensitive way.
Which is the MOST appropriate approach?
- A. Use instant messaging for both communicating and receiving feedback to ensure a quick response for all affected staff
- B. Use a mix of communication methods and ensure that a feedback mechanism is included that allows anonvmitv to be retained
- C. Send an email to the affected staff and ensure that as much detail as possible is included
- D. Use a mix of communication methods and ensure that any feedback received is shared openly on a public forum
Answer: B
NEW QUESTION # 36
At which steps in the customer journey should the approach to authorizing and enabling the user to use service be defined?
Answer:
Explanation:
Onboard and Co-create
NEW QUESTION # 37
The IT team in a large enterprise is replacing an important application used for internal communication and collaboration. The team is very enthusiastic about the new application and believes it enables new and better ways of working. Pilot users, however, are reluctant to use the new features and just replicate old ways of working in the new system.
How can a 'service mindset' improve the situation?
- A. By simplifying the new application to make it identical to the old one
- B. By creating strict policies to enforce the use of new features
- C. By limiting user access to only the new features of the application
- D. By encouraging users to understand the features of the new application, and how it can contribute to the achievement of the enterprise's objectives
Answer: D
NEW QUESTION # 38
A manager often focuses on avoiding risk, and blames staff when things go wrong. The manager also does not listen to suggestions and allow experimentation. This has resulted in a lack of innovation in the manager's team, and several of the team's senior members have left the organization.
Which behaviours from safety culture would allow this manager to increase innovation and retain more staff?
1. Focus on inclusion and ignore toxic relationships
2. Treat failures as improvement opportunities
3. Encourage continual organizational learning
4. Encourage collaboration and discourage conflict
- A. 1 and 4
- B. 2 and 3
- C. 1 and 2
- D. 3 and 4
Answer: B
NEW QUESTION # 39
Which is an example of results-based measurement and reporting?
- A. Tracking the number of unresolved incidents over a period of time
- B. Documenting the time taken to resolve incidents
- C. Measuring and reporting the customer satisfaction with closed incidents
- D. Logging the total number of incidents raised by customers
Answer: C
NEW QUESTION # 40
A bank provides an online banking service to external users.
The bank measures the functional and non-functional aspects of the
service in several ways and is meeting its targets. However, user
satisfaction with the service is not as high as the bank would like it
to be.
Which is the BEST example of an additional aspect of the service that
the bank should measure?
- A. k
- B. The number of times a transaction is started but not completed
Answer: B
NEW QUESTION # 41
Which is a challenge when onboarding individual consumers?
- A. Identifying the customer that can represent the service consumer
- B. Identifying the consumers' needs because they do not communicate them clearly
- C. Dealing with a large number of consumers with varied skills and backgrounds
- D. Providing marketing material tailored to the needs of service consumer
Answer: C
NEW QUESTION # 42
What is the BEST way of demonstrating that user feedback is
taken seriously, and is appropriately acted upon, in order to encourage more feedback in future?
Answer:
Explanation:
Regularly provide updates about service improvements made as a result of user feedback
NEW QUESTION # 43
An IT department is planning to make significant investments in new testing technology that will enable them to provide much more reliable services.
What does this situation describe?
- A. High velocity IT
- B. Digital transformation
- C. IT transformation
- D. Digital organization
Answer: C
NEW QUESTION # 44
An organization is a market leader for software that has seen a sharp decline in local installations of its software. Customers are increasingly preferring its subscription-based cloud solution. As the company rapidly adapts its product offering to favour subscription-based cloud solutions, some people within the company do not agree with the new focus.
Which method would be effective in ensuring that the change in focus is supported across the organization?
- A. Identify key internal stakeholders and develop a communication plan to address their concerns
- B. Ensure the company vision and mission are visible to everyone across the organization
- C. Develop detailed service descriptions and design documentation
- D. Survey key customers who recently moved to the cloud solution
Answer: A
NEW QUESTION # 45
Which is a valid description of the priorities when using agile development methods?
- A. k
- B. 35px;">Responding to changes over following a plan
Answer: B
NEW QUESTION # 46
A service provider reliably meets the agreed service levels, but some customers are not happy because they are not achieving the outcomes that they expected.
Which is the BEST thing the service provider can do about this?
- A. Analyze customer feedback to understand and address unmet expectations
- B. Identify ways to improve service levels, and discuss the cost of these improvements with the customers
- C. Focus on technical excellence to further improve services
- D. Provide additional training to customers on using the service
Answer: B
NEW QUESTION # 47
Which activity describes user-centered service design?
Answer:
Explanation:
Balancing user experience with the technical and business requirements
NEW QUESTION # 48
An organization is using an out-of-the-box service from a large service provider. How does the service provider know about the organization's needs?
Answer:
Explanation:
The service provider's marketing and business analysis teams consider generic market ^ needs, instead of the needs of this specific organization</li>
NEW QUESTION # 49
An organization in a highly-regulated industry is considering adopting agile practices. The management team is concerned with maintaining compliance to regulatory requirements while empowering teams at every level to make key decisions.
Which approach would MOST LIKELY help the company overcome this challenge?
- A. Review and update operational policy documents to make reference to agile practices, and initiate a training programme to highlight the benefits of these practices
- B. Map strategic objectives to operational metrics, so that all teams understand how their work impacts the organization's compliance to regulatory requirements
- C. Assess how competitors approach decision-making, and create a business case that highlights the return on investment from agile practices
- D. Establish an operating model for teams and individuals to understand their scope of control,and the types of decisions they can make
Answer: D
NEW QUESTION # 50
An IT service provider is carrying out an internal
assessment, to identify opportunities to develop and improve their
services. They have reviewed workflows and activities, the capabilities of their workforce, and supplier contracts.
Which area do they also need to consider?
Answer:
Explanation:
Information and technology
NEW QUESTION # 51
Which dimension of service management considers governance, management, and communication?
- A. Value streams and processes
- B. Information and technology
- C. Organizations and people
- D. Partners and suppliers
Answer: C
NEW QUESTION # 52
An organization has recently made improvements to how users request new phones, track their arrival and get help setting the phone up.
Which practice has been most affected by these improvements?
Answer:
Explanation:
Service request Management
NEW QUESTION # 53
Which stakeholders should assess and evaluate value realization?
Answer:
Explanation:
Both the service consumer and the service provider
NEW QUESTION # 54
Which domain involves running experiments to decide how to respond to a situation?
- A. Good practice
- B. Best practice
- C. Emergent practice
- D. Novel practice
Answer: C
NEW QUESTION # 55
......
New 2025 Realistic Free Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Dump Questions and Answer: https://pass4sure.examtorrent.com/ITIL-4-Specialist-High-velocity-IT-prep4sure-dumps.html
