Oracle New 2021 1Z0-1037-20 Test Tutorial (Updated 72 Questions)
1Z0-1037-20 Exam Questions Dumps, Selling Oracle Products
NEW QUESTION 11
Which two report columns are displayed in Oracle Knowledge Advanced? (Choose two.)
- A. Rating
- B. Description
- C. Summary
- D. Author
- E. Answer ID
Answer: C,E
Explanation:
Explanation
Viewing the Answer Details
When you click a link in the # Answers column of the report, you can view the following answer details.
References:
https://docs.oracle.com/cloud/august2016/servicecs_gs/FAKAC/Chunk528507396_d110.htm#aa1237135
NEW QUESTION 12
What is the maximum size of a file attachment that can be attached to an Answer using the answer workspace?
- A. 5 MB
- B. 25 MB
- C. 20 MB
- D. 30 MB
- E. 10 MB
Answer: C
Explanation:
Explanation
20MB is the maximum as well as the default.
References:
http://communities.rightnow.com/posts/7e961ac4d6?commentId=46204#46204
NEW QUESTION 13
Your customer wants to update the new office address in about 1000 answer articles.
Your client has three interfaces for each of their lines of business that will all have different information.
What will you recommend to the client to update all the relevant answers?
- A. Create a standard text to include the new address and update all the answers to include it.
- B. Create a variable to contain the address and update all answers to include it.
- C. Search for all answers that have the address and update.
- D. Call support and have them run a search and replace on the database.
Answer: C
Explanation:
Explanation
Answer variables are predefined shortcuts for entering information into an answer instead of a long string of text. When an answer displays on the customer portal, the variable is replaced with whatever value was specified by your administrator.
Variables are also helpful to use for information that may change. When your administrator changes the value of the variable, all answers containing that variable will also change. Contact your administrator for a list of variables defined for your application. For example, if your administrator added a variable for a support email address at your organization called "contact," you could insert the variable for the email address in the answer, such as $contact. If the email address changes, all answers containing the contact variable are updated.
References:
https://docs.oracle.com/cloud/november2016/servicecs_gs/FAABU/_BUIGuide-9.htm
NEW QUESTION 14
In Knowledge Advanced, which section displays the lock status?
- A. Analytics
- B. Overview
- C. Reports
- D. Properties
Answer: D
Explanation:
Explanation
The Properties section displays the form properties and lock status.
NEW QUESTION 15
Which three statements are true about processing options in Web Services? (Choose three.)
- A. SuppressExternalEvents = true and SuppressExternalRules = true indicates to the server that External Event and Business Rules should execute on operation completion.
- B. SuppressExternalEvents = true and SuppressExternalRules = true indicates to the server that External Event and Business Rules should not be triggered.
- C. SuppressExternalEvents and SuppressExternalRules properties can be defined only for Create, Update, and Destroy Processing Options.
- D. FetchAllNames proprerty of GetProcessingOptions indicates to the server that all NameID Types should include both Name and ID.
- E. FetchAllNames = true indicates the server that it should fetch all Names but does not fetch IDs.
- F. SuppressExternalEvents and SuppressRules properties can also be defined for GetProcessingOptions.
Answer: B,D,F
Explanation:
Explanation
A: UpdateProcessingOptions include SuppressExternalEvents and SuppressRules.
B: FetchAllNames signals to the server that all NamedID types should include both the Name and the ID for that field.
C: SuppressExternalEvents is used to indicate that external events should not run after the operation completes.
SuppressRules is used to indicate that business rules should not run after the operation completes.
NEW QUESTION 16
Which two statements are true about knowledge base articles of Oracle Service Cloud? (Choose two.)
- A. Answer articles can be copied.
- B. Answer articles cannot be printed.
- C. Answer articles can be archived but not deleted.
- D. Multiple answers cannot be updated simultaneously.
- E. Answer articles can contain variables.
Answer: A,E
NEW QUESTION 17
Your customer tries to use Knowledge Foundation API to fetch answer articles from Oracle Service Cloud and display them in an external application.
However, when they try to connect with Knowledge Foundation API they receive an exception code
"ACCESS_DENIED".
What are two reasons for this? (Choose two.)
- A. For Site "II_CONNECT_ENABLED" Configuration setting is not turned on.
- B. Staff account profile does not have permission to access Knowledge Foundation API.
- C. Knowledge Foundation API can only be used by an internal application.
- D. For Site "IP_CONNECT_ENABLED" Configuration setting is not turned on.
- E. Staff account credentials are not correct.
Answer: B,D
NEW QUESTION 18
Which three tasks should you perform after deploying custom objects? (Choose three.)
- A. defining relationships with other custom objects or standard objects
- B. creating system attributes
- C. editing a user's profile to grant permissions to use the custom object workspace
- D. adding the workspace to a user's navigation set
- E. creating standard reports
- F. creating a workspace
Answer: C,D,F
Explanation:
Explanation
AD: After custom objects are deployed, new workspace types are made available for objects that have the Object is Available in Workspaces, Scripting, and Workflow option enabled so you can work with them in the same way you work with incidents or contacts. In addition, standard reports are automatically created for deployed objects that have this option enabled.
Because custom object data is stored in the database, you can add custom objects to workspaces, workflows, custom reports, and navigation sets.
E: You must specify permissions for your staff members to read, delete, and perform other actions on custom object records.
References:
Oracle Service Cloud User Guide, Release February 2017, page 92
NEW QUESTION 19
Examine these statements about products, categories, and dispositions:
1. Maximum hierarchy level of product/category is five.
2. A disposition cannot be seen in the customer portal.
3. Deleting a product classification will not cause any issue in rules.
4. A parent product can only be deleted after deleting all child products.
Which statements are true?
- A. 2 & 3
- B. 1 & 2
- C. 1 & 4
- D. 2 & 4
- E. 3 & 4
Answer: D
NEW QUESTION 20
You notice that when a customer searches with the word "mobile", there are irrelevant answers showing under
"Answers Other Found Helpful" section.
Which two steps should you take to resolve this? (Choose two.)
- A. Add the word "mobile" to the answer stop word, add "mobile" to the search priority word, and then assign one answer.
- B. Delete irrelevant answers from sibling answers.
- C. Remove Related Answer Widget from the Customer Portal.
- D. Block irrelevant answers from learned links.
- E. Remove irrelevant answers from manually related answers.
Answer: A,B
Explanation:
Explanation
A: A stop word is a certain term that you don't want to be used in the scoring of all search results.
D: A meta-answer is a collection of related answers that are all associated with the same products and categories. These related answers are called sibling answers, and that relationship is defined on the CX Console, not on the accessibility interface.
References:
https://www.oracle.com/assets/knowledgebase-search-effectiveness-1607920.pdf
NEW QUESTION 21
Which three pieces of information can be obtained from the Knowledge Advanced Analytics standard reports?
(Choose three.)
- A. Questions with High Score Answer
- B. Search Accuracy
- C. Words without Concepts
- D. Click-Though Rate of External Documents
- E. Article Aging
Answer: C,D,E
Explanation:
Explanation
Accessing Analytics Reports
Use the following procedure to access Knowledge Advanced Analytics reports.
To view the following reports, select Common, Data Integration and the report.
To view the following reports, select OKCS and the report.
References:
Oracle Service Cloud, Knowledge Advanced Administration Guide, 18A, page 75
NEW QUESTION 22
Which statement is true about generic objects?
- A. A generic object representation must be built for handling standard objects.
- B. Batching and chaining operations are supported only by generic objects.
- C. CRUD operations cannot be performed with generic objects.
- D. A generic object representation must be built for custom objects.
Answer: B
Explanation:
Explanation
Chaining is always used together with batching. A batch operation includes multiple target operations that each can take a homogeneous or heterogeneous list of business objects.
References:
https://docs.oracle.com/en/cloud/paas/integration-cloud-service/cccdg/batch-and-bulk-operations.html
NEW QUESTION 23
Which two statements are true about exporting report data? (Choose two.)
- A. It can be exported in XML format.
- B. It can be exported as a Word doc.
- C. It can be exported using only absolute HTML layouts.
- D. It can be exported in PDF format.
- E. It can be exported only as an .xlsx Excel file.
- F. It can be exported to a character-delimited file.
Answer: A,F
NEW QUESTION 24
You observe that when customers search with the keyword "IPhone 7" they get thousands of results, but when they search with "IP7" they get fewer results.
You do not plan to modify any answer articles but want to get same the number of results whether customers search with keywords "IPhone 7" or "IP7" or any related search term.
What should you do?
- A. Include search term in Search priority word.
- B. Include the search terms in Answers Keywords
- C. Add all related search terms to an aliases.txt.file.
- D. Include the search terms in both Answer Keyword and Stop Word.
- E. Include search terms in Stop Words
Answer: C
Explanation:
Explanation
The aliases.txt file is initially empty, but you can add synonyms, phrases, or aliases to link terms specific to your industry to similar terms that may be used during a search. For example, a customer might search for an acronym, such as "GPS," but all of your answers regarding GPS might spell out "global positioning system" rather than using the initials. The aliases.txt file lets you link terms that customers might search on with synonymous terms in your answers.
References:
Oracle Service Cloud User Guide, Release February 2017, page, pages 307-308
NEW QUESTION 25
In Oracle Knowledge Advanced, which shortcut key opens an external answer in a browser?
- A. Ctrl + A
- B. Ctrl + N
- C. Ctrl + T
- D. Ctrl + O
Answer: D
Explanation:
Explanation
To open in a browser (for external documents) use Ctrl + K + O
References:
https://docs.oracle.com/cloud/november2016/servicecs_gs/FAUKA/User_AgentDesktop.htm#FAUKAControllin
NEW QUESTION 26
Which option should you select from the Status drop-down menu to see the reviewed requests in Knowledge Advanced?
- A. Archived Request
- B. Active Request
- C. All Requests
- D. Request Review
Answer: A
Explanation:
Explanation
You can filter the Manage Tuning Request list to display only active requests or only archived requests.
At the Status drop-down menu on the Manage Search Questions screen, select one of the following options:
References:
Oracle Service Cloud, Knowledge Advanced Administration Guide, November 2016, page 45
NEW QUESTION 27
Which filter type should you use in a report to display data in a tree structure?
- A. Slicing by bucket
- B. Slicing by column
- C. Auto filter
- D. Rollup
Answer: B
Explanation:
Explanation
Slicing a report allows you to group tabular data sharing common values in fields included in the report.
Slicing a report allows you to group tabular data sharing common values in fields included in the report. You can then select from the slice tree or links and view only the report data that matches the selected field values.
References:
https://docs.oracle.com/cloud/february2017/servicecs_gs/FAMUG/_analytics.htm
NEW QUESTION 28
What should you do to ensure two published answers are always returned for a specific search word?
- A. List the search word under Answers Keywords.
- B. Create multiple search words associated within a single priority word group.
- C. List the search word under both Answers Keywords and Stop words.
- D. Create multiple Priority words that share the same name.
- E. List the search word under Stop words.
Answer: A
Explanation:
Explanation
You can define the search term automatically so that the answers returned by the Oracle Knowledge Advanced syndication widget are related to that keyword.
References:
https://docs.oracle.com/cloud/17d/servicecs_gs/FAIKA/EnableKAonCP.htm#FAIKAth_EnablingKnowledgeAd
NEW QUESTION 29
Your client wants a report to see all the incidents with status grouped under the name of the contact. For an unresolved status, the queue information under which the incident is present should be displayed.
What should you use to display the details at different levels?
- A. Rollups
- B. Bucket Filter
- C. Auto Filter
- D. Applied Filter
- E. Slicing
Answer: A
NEW QUESTION 30
Which three statements are true bout the limitations of Connect Web Services? (Choose three.)
- A. When executing a query against an operational database, a maximum of 100,000 rows can be returned in a single request.
- B. When executing a query against a report database, a maximum of 100,000 rows can be returned.
- C. When executing a query against an operational database, a maximum of 20,000 rows can be returned in a single request.
- D. When executing a query against a report database, a maximum of 20,000 rows can be returned.
- E. The server enforces a maximum of 10,000 objects when invoking any one of the Create, Get, Update or Destroy operations.
- F. The combination of the multi-object Create, Get, Update & Destroy operations and the Batch operations is limited to 10,000 total input objects per SOAP request.
Answer: A,B,F
Explanation:
Explanation
D (not A): If the report is pre-configured for deferred execution, then depending on how large the data set to be processed is estimated to be, the report will either run right away or be prompted for queuing. In most cases, the user will be prompted to place the report in the queued state. Only where the report is estimated to run very quickly by not exceeding the deferred report threshold of 200,000 rows will the report be run immediately.
E: In Oracle Service Cloud, the maximum row export threshold is 100,000 rows.
F (not C): 10,000 total input objects per SOAP request. The combination of the multi-object Create, Get, Update and Destroy operations and the Batch operation is limited to 10,000 total input objects per SOAP request.
References:
https://docs.oracle.com/cloud/latest/soa121300/TKRDP/GUID-ED7B0E34-2D5E-40DF-A7ED-001581E2ACCA ORACLE SERVICE CLOUD GUIDE: HOW TO IMPROVE REPORTING PERFORMANCE, Best Practices to Scale Oracle Service Cloud Analytics for High Performance, ORACLE WHITE PAPER | MARCH 2015
NEW QUESTION 31
You want to create a report in which a row gets highlighted based on a condition you specify and email alerts are sent out when data in the generated report meets the specified condition.
What should you use in your report?
- A. Docked filters
- B. Conditional formatting
- C. Conditional linking
- D. Data exception
Answer: D
Explanation:
Explanation
An exception is a method of highlighting report data that meets certain criteria. Data exceptions also allow email alerts to be sent when data in a scheduled report meets the exception criteria.
References:
https://docs.oracle.com/cloud/february2017/servicecs_gs/FAMUG/topichead.htm#FAMUGevent
NEW QUESTION 32
After how many categories will you see a search box that you can use to locate a subset of the categories in Knowledge Advanced?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
Explanation:
Explanation
If there are more than 100 work teams, you will see a search box you can use to locate a subset of the work teams.
References:
Oracle Service Cloud, Knowledge Advanced Administration Guide, 18A, page 70
NEW QUESTION 33
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