Unique Top-selling C_C4H520_02 Exams - New 2021 SAP Pratice Exam
SAP Certified Application Associate Dumps C_C4H520_02 Exam for Full Questions - Exam Study Guide
SAP C_C4H520_02 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Customer Self Services via Core Now < 8% | Explain the entire end to end execution steps starting from consumer self-service to generate a service call and executing on it. |
| Business Rules < 8% | Know the advantages of using business rules and how to use them along with some use cases. |
| Smartforms > 12% | Explain the features of Smartforms module and locate /create templates. |
| Crowd Workforce < 8% | Explain the basic concept of Crowd service and the benefits it brings into SAP Fiend Service Management. |
| SAP Field Services Management and SAP Service Cloud < 8% | Describe how SAP Fiend Service Management fits into SAP Service Cloud and basic functionalities of SAP Field Service Management. |
| Mobile SAP Field Service Management application > 12% | Explain the features of mobile Field Service Management application and know how to accept, execute and close a service call. |
C_C4H520_02 Exam Certification Details:
| Level: | Associate |
| Duration: | 180 mins |
| Sample Questions: | SAP C_C4H520_02 Exam Sample Question |
NEW QUESTION 17
What is correct regarding user permissions? Note: There are 2 correct answers to this question.
- A. Permissions are assigned to user groups
- B. Users are assigned to permissions
- C. Users are assigned to user groups
- D. User groups are assigned to permissions
Answer: A,C
NEW QUESTION 18
Which key concepts are applied to ensure a secure cloud connection when accessing Field Service management? Note: There are 2 correct answers to this question.
- A. Sophisticated Cloud Service Firewall
- B. SSL-Encrypted cloud communication
- C. Outage Protection
- D. Hardware redundancy control
Answer: A,B
NEW QUESTION 19
What statements are correct regarding company types? Choose the correct answer.
- A. Usage of ERP Master data in ERP scenario
- B. Inventory Management can be used in standalone scenarios
Answer: A
NEW QUESTION 20
Which actions can you use in a Business Rule configuration? Note: There are 3 correct answers to this question.
- A. Create Object
- B. Build Query
- C. Delete Object
- D. Create Reqirement
- E. Delete Report
Answer: A,C,E
NEW QUESTION 21
What is the main use case of smatforms? Choose the correct answer.
- A. Generate a list of service team availability
- B. Provide Smart Progress Feedback to the Dispatcher
- C. Capture customer feedback
- D. Provide a Script for service execution
Answer: D
NEW QUESTION 22
What object can you use to create absence and reservation types for a technician in the planning board?
Choose the correct answer.
- A. Service Contract
- B. Service Call
- C. Activity
- D. Time Slots
Answer: D
NEW QUESTION 23
What does the dispatcher need to do when searching for a technician in the planning board? Choose the correct answer.
- A. Use a filter
- B. Use a business rule
- C. Use a UDF
Answer: A
NEW QUESTION 24
The field technician needs to visit the customer for a regular maintenanceof all their printers and need to get response for same query, what Smartform element is used to create such a functionality? Choose the correct answer.
- A. Series
- B. Attachments
- C. Dropdown list
- D. Picker
Answer: A
NEW QUESTION 25
In the overview of Smartform Templates, which fields can be used for both Sorting and Filtering? Note:
There are 2 correct answers to this question.
- A. Revision
- B. State
- C. Description
- D. Language
Answer: B,D
NEW QUESTION 26
Which Field is Mandatory when creating a service call on SAP Field Service Mobile App? Choose the correct answer.
- A. Business Partner
- B. Contact
- C. Equipment
- D. Priority
Answer: A
NEW QUESTION 27
Which of the following steps can you perform in the planning board as a dispatcher? Note: There are 2 correct answers to this question.
- A. Release Assignments
- B. Enter materials used
- C. Create Technician Skills
- D. Define Core hours.
Answer: A,C
NEW QUESTION 28
Which activities you can perform in Administration module? Note: There are 2 correct answers to this question.
- A. Edit Smartform Templates
- B. Define Service workflows
- C. Perform System Monitoring
- D. Maintain Session Configuration
Answer: B,D
NEW QUESTION 29
Which of the following statements are correct? Note: There are 2 correct answers to this question.
- A. Company specific configuration is applied to all databases
- B. Company specific configuration is applied to one database
- C. Account specific configuration is applied to one database
- D. Account specific configuration is applied to all databases
Answer: B,D
NEW QUESTION 30
Who Typically creates Smartform Templates in SAP Field Service management? Choose the correct answer.
- A. Service Engineer
- B. End Customer
- C. BackOffice Administrator
- D. Field Coordinator
Answer: C
NEW QUESTION 31
Which module in SAP Field Service management is used to create documentation and guidelines for Service Execution? Choose the correct answer.
- A. Master Data
- B. Administration
- C. Smartforms and Feedback
- D. Planning and Dispatching
Answer: C
NEW QUESTION 32
What needs to done to create a moment set? Note: There are 3 correct answers to this question.
- A. Create and assign QR code
- B. Setup Business rule
- C. Create Item and assign it
- D. Create Moment set
- E. Create Moment
Answer: A,D,E
NEW QUESTION 33
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