Certification Path
The Avaya Aura Contact Center Implementation certification path includes only one 6210 certification exam.
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Avaya Aura Contact Center Implementation 6210 Exam
Avaya Aura Contact Center Implementation 6210 Exam validates the ability to describe your Avaya platform and the integration with a ACC component identify the server hardware requirements for Avaya a contact center installation. It also deals with the ability to configure the Microsoft Windows Server 2012 Operating System for an ACC installation and explain how to perform a database backup and restore database files. Contact Center Managers and Contact Center Administrators usually hold or pursue this certification and you can expect the same job role after completion of this certification.
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21474
Avaya 6210 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Installation Process | 25% | - Avaya Aura Contact Center core components installation - Media Server and Communication Manager integration - Agent workstation software setup |
| Troubleshooting and Maintenance | 10% | - Post-implementation maintenance tasks - Common installation and configuration issues - Log analysis and service monitoring |
| System Configuration | 30% | - Contact Center Manager Server (CCMS) configuration - User, agent, and skill management - Orchestration Designer application setup - High availability and switchover configuration |
| Implementation Preparation | 20% | - Network and telephony prerequisites - Architecture and components overview - Pre-installation requirements and planning |
| Validation and Testing | 15% | - Call flow and routing testing - System functionality verification - Performance and redundancy validation |








