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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. Which three prerequisites must a technician complete to ensure that all Windows components are configured correctly prior to installing the Quality Monitoring application? (Choose three)

A) Service Packs for Windows must be installed.
B) All network Cards must be disabled prior to installation.
C) Data Executive Prevention (SEP) must be allowed for all programs and services.
D) The Server name http://servername:8285/qm should be added under trusted sites in Internet Explorer.
E) The administrator account should have the log on as a service rights under local Security Policy > User Rights Assignments.

2. A customer's Avaya Contact Recorder has been in production for the last 5 years. Recently you have noticed that the var partition is low on disk space, even after performing the database vacuum and clearing unwanted files from the partition.
What is the first step that must be performed to bring the size down?

A) Identify the customer retention requirement, and Go to General Setup - - > Recorder and change the "Retain call details for (months)" setting in the Avaya Contact Recorder webpage.
B) Identify the customer retention requirement, and delete the old call recording from the call partition.
C) Go to General Setup - - > Recorder and Change "Allow Full Database Vacuum on Startup if required"
D) Identify the customer retention requirement, Login to the PostgresSQL, and delete the old call details manually.

3. When deciding on the setup of Avaya Contact Recorder you need to choose between
G.729 and G.711 as codecs.
What are implications of recording calls using G.711 rather than G.729? (Choose two.)

A) Bulk recording capacity of a given server will be about halved.
B) The storage space requirements for Quality Monitoring will be different from bulk recording.
C) Several times more bandwidth will be needed between the recorder and secure.
D) The quality will be a little lower for bulk recording, but a little better for Quality Monitoring.

4. When creating the IFConnector Adapter of the Avaya Quality Monitoring system, what is the default port used by this adapter?

A) 3020
B) 8080
C) 3025
D) 3080

5. The Avaya contact Recorder is licensed for 10 Avaya Quality Monitoring agent seats.
Which configuration would be valid to use all 10 licenses?

A) Playback = 2, Record = 10
B) Playback = 0, Record = 0
C) Playback = 5, Record = 5
D) Playback = 10, Record = 2

Solutions: