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Genesys GE0-601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| PureConnect / Interaction Center Platform Overview | 20% | - System Architecture and Components - Server Roles and Dependencies - Licensing Model and Management |
| ACD, Reporting and Maintenance | 15% | - ACD and Skills-Based Routing - Interaction Supervisor and Reporter Basics - Logs, Updates and Troubleshooting |
| System Administration and Security | 20% | - Security Settings and Access Control - Dial Plan, SIP and Media Configuration - User, Role, Workgroup and Station Management |
| Installation and Initial Configuration | 20% | - Deployment Requirements - Setup Assistant and Initial Configuration - Post-Installation Verification |
| Interaction Attendant and Call Flow Design | 25% | - Attendant Interface and Structure - Auto Attendant and Menu Configuration - Routing and Queue Configuration - Voice Prompts and Scheduling |
Common Questions About the Genesys GE0-601 Exam
The Genesys Certified Genesys Engineer (CGEB) is the official Genesys exam that leads to the Certified Genesys Engineer (CGEB) certification at the Associate level. Passing it validates your skills against Genesys standards and proves your qualification to current and future employers. The credential is also connected with related certifications such as Genesys Certified Professional (GCP), PureConnect Certified Engineer, so it can serve as a solid step in a broader certification path.
The GE0-601 exam has 90-100 questions in total and must be completed within 120 minutes. That leaves only a narrow time budget per item, so train yourself to flag a difficult question, move on, and circle back later instead of getting stuck. A week or two before your test date, run at least one full timed mock exam in the ExamTorrent desktop or online test engine under the same 120 minutes limit, and repeat until you can finish with a few minutes left for review.
The passing score for the GE0-601 exam is 70%-75%, and the official registration fee is $250 - $300 USD. Keep in mind that a failed attempt is not discounted — retaking the exam means paying the full fee again — so it is wise not to book your seat until your practice scores sit comfortably above the passing mark. Working through the 100 questions at ExamTorrent in timed mode is a reliable way to judge when you are truly ready.
Genesys sets the following requirement for the GE0-601 exam: Basic knowledge of contact center concepts, networking, telephony and Windows Server; recommended completion of Genesys PureConnect Fundamentals training. Eligibility rules can change from time to time, so always confirm the current prerequisites on the official exam page at https://www.genesys.com/en-gb/training-certification before you register.
You can register for the Genesys Certified Genesys Engineer (CGEB) through the following official channels:
The GE0-601 exam is delivered as Online proctored or onsite testing center via Kryterion, so review the technical and check-in requirements for that format when you schedule your appointment.
Genesys recommends the following official training options for the Genesys Certified Genesys Engineer (CGEB):
Official courses build the theory, and pairing them with the 100 practice questions from ExamTorrent turns that knowledge into exam-ready answers.
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If you take the GE0-601 exam within 60 days of your purchase and do not pass, you can apply for a full refund under our 100% Money Back Guarantee. To qualify, submit a scanned copy of your exam enrollment slip together with your official Score Report (PDF) within 2 days after the exam date, and your claim will be processed within 7 days. Note that the guarantee applies only to the corresponding exam: attempts taken within 3 days of purchase, downloaded-but-unused materials, free resources, and expired orders are not eligible, and the candidate name must match the purchaser name. If you would rather not refund, you can exchange the product for two free exam products of equal value while keeping the update service on your original purchase.
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The Genesys Certified Genesys Engineer (CGEB) is organized into 5 domains. Among the first ones are System Administration and Security (20%), Interaction Attendant and Call Flow Design (25%), Installation and Initial Configuration (20%), and the remaining domains cover the rest of the official objectives. For the complete topic breakdown with every subtopic, see the full GE0-601 exam outline above on this page.
