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Huawei H19-304 Exam Syllabus Topics:

Huawei Certified Pre-sales Associate-Unified Communications Sample Questions:

Question 1

The IAD using FXO provides 1:1 (one FXS fixed FXO) escape function when power is off. ()

A. FALSE
B. TRUE

Question 2

The customer sends an email to the Huawei contact center. When the customer receives the reply from the agent, what is the sender address of the reply email? ()

A. A random email address
B. Agent's own email address
C. Agent's own receiving email address
D. Official email address of the company

Question 3

The site recording of the eSpace UC solution supports automatic recording, user-controlled recording, recording of conferences and three-way calls. ()

A. FALSE
B. TRUE

Question 4

Quality inspectors can use the CMS tool to query playback recordings and evaluate agent performance.
What conditions can the quality inspector use to query the recording? () (multiple choice of this question)

A. Query by call duration. For example, query a call with a call duration of more than 10 minutes.
B. Recording start time and end time, the system will query the recording files in this time period.
C. Query the recording by keyword.
D. Query by agent number or customer number

Question 5

Which of the following metrics is a key metric for measuring the real-time service level of each skill queue, describes how many percentages of calls in that skill queue are connected within 20 seconds. ()

A. Real-time call rate
B. Historical connection rate
C. Real-time traffic
D. Real-time connection rate

Solutions: