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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. Identify the input to the Problem Management process

A) Request for Change
B) Incident Records
C) New Known Errors
D) Problem Resolution

2. Which of the following is the CORRECT definition of a Release Unit?

A) A measurement of cost
B) The team of people responsible for implementing a release
C) The portion of a service or IT infrastructure that is normally released together
D) A function described within Service Transition

3. What is the BEST description in of a major incident?

A) An incident which requires a large number of people to resolve
B) An incident which is so complex that it requires root cause analysis before a workaround can be found.
C) An incident with a high priority or which has high impact on the business
D) An incident logged by a senior manager

4. A process owner is responsible for which of the following?
1.Documenting the process
2.Defining process Key Performance Indicators (KPIs)
3.Improving the process
4.Ensuring process staff undertake the required training

A) All of the above
B) 1, 3 and 4 only
C) 1, 2 and 3 only
D) 1, 2 and 4 only

5. Staff in an IT department are experts in managing specific technology, but none of them know what services are offered to the business. What imbalance does this represent?

A) Vendor focused
B) Extreme focus on responsiveness
C) Extreme internal focus
D) Extreme focus on cost

Solutions: