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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. How can you maintain high data volumes in SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) Use the Application and User Management work center to populate data
B) Apply the Data Workbench to populate data
C) Use a standard migration template to populate data
D) Use a custom data migration template to populate data

2. Which scoping element from customer care do you select to enable SAP JAM as a Knowledge Base in SAP Cloud for Customer?

A) Knowledge Base
B) Communication for customer care
C) Service request management
D) Service an repair

3. Which of the following are initial task required to configure SAP Cloud for customer? Note: There are 3 correct answers to this question.

A) Set up scoping
B) Complete fine-tuning activities
C) Define the organizational structure
D) Create extension fields

4. Which of the following are functions of custom report creation in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Custom reports creation is supported with a guided procedure
B) Custom calculated key figures are allowed
C) Custom reports can be created by sales employees
D) Variable selection is possible
E) Custom reports require new data sources

5. Which data is synchronized bidirectionally between SAP Cloud for customer and SAP CRM on premise?

A) Promotion
B) Activity
C) Campaign
D) Ticket

Solutions: