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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. How can you find the Root Cause Analysis within SAP Solution Manager?

A) Fill in the search box with keyword Root Cause Analysis.
B) Open a new application with default settings.
C) Use the left side menu.
D) Use the appropriate work center transaction code.

2. What is contained in an SAP EarlyWatch Alert report? (Choose two)

A) Performance overview
B) System configuration
C) User's login and password
D) Additional recommendations from support consultants

3. What is SAP PartnerEdge?

A) A product oriented on business processes of small and midsize companies.
B) A program for SAP Channel partners focused on small and midsize companies.
C) A tool integrated in SAP Solution Manager.
D) A platform to implement, support, operate and monitor your enterprise solutions.

4. What can the processor use in the Service Desk for message processing? (Choose two)

A) Transaction INCMAN
B) Business Process Monitoring Work Center
C) CRM_DNO_MONITOR transaction within SAP GUI
D) Incident Management Work Center

5. Which component of SAP Solution Manager will help you to identify the latest software updates?

A) Maintenance Optimizer
B) Implementation Content
C) Root Cause Analysis
D) Work Center

Solutions: