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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. What does sustainability assure in the context of a service or product?

A) The service supports the performance of the consumer
B) The service will continually meet requirements for environmental responsibility
C) The service will meet the agreed requirements
D) The service delivers the required functionality to meet business needs

2. An organization wants to evaluate how well the 'transition' value chain activity is performing.
Which metric would best support this evaluation?

A) Number of ideas generated for new services
B) Average cost per service request
C) Percentage of value streams mapped
D) Success rate of releases deployed into the live environment

3. Which statement about the 'band of visibility' is CORRECT?

A) It represents all aspects visible between provider and consumer organizations
B) It applies exclusively to modern, technology-based digital service models
C) It defines the complete path of the customer's service journey
D) It includes only the activities visible to the service provider

4. Which of the following statements about the four dimensions of product and service management is CORRECT?

A) All four dimensions apply only to product design and not to management practices
B) All four dimensions focus mainly on the activities of the service value chain
C) All four dimensions are critical to effective and efficient facilitation of value
D) Each dimension on its own is sufficient to achieve the desired outcomes

5. Which of the following terms BEST describes a change?

A) Any component that needs to be managed in order to deliver an IT service
B) The addition, modification or removal of anything that could have an effect on product and service
C) An unplanned interruption to a service or reduction in the quality of a service
D) An underlying cause of one or more incidents

Solutions: