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WGU Operations-Management Exam Syllabus Topics:

WGU Operations Management (C215, VDC2) Sample Questions:

1. Which two statements are true about effective capacity?
Choose 2 answers

A) An effective capacity is a permanent measure used to achieve design capacity.
B) An effective capacity maintains a minimum output rate under normal conditions.
C) An effective capacity is a temporary measure used to achieve design capacity.
D) An effective capacity is lower than design capacity.

2. A comprehensive automobile collision shop offers body and engine repair as well as custom vehicle paint options.
Which two operational processes would suit this shop?
Choose 2 answers

A) Batch process
B) Continuous process
C) Project process
D) Line process

3. Which tier-level supplier directly supplies materials or services to a processing and packaging plant?

A) Tier one suppliers
B) Tier three suppliers
C) Tier four suppliers
D) Tier two suppliers
E) Tier five suppliers

4. Which formula would indicate that a fast-food restaurant was performing at, above, or below its benchmark?

A) Output / input
B) Time a resource is used / time a resource is available
C) Throughput time / value-added time
D) Actual output / standard output

5. A company manufactures shoes using a quality management system. The company needs to put a process in place to measure any defects. The company would like to measure the number of defects and observe the number of occurrences to isolate the particular defect. Which quality tool should the company use to focus on correcting this particular issue?

A) Scatter diagram
B) Flowchart
C) Checklist
D) Control chart

Solutions: