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Nokia SDM Certification - CARE Sample Questions:

1. What is the main HWS KPI related to Delivery Accuracy?

A) The percentage of failure reports processed within the agreed Turn Around Time.
B) The percentage of replacement units delivered to a Customer within the agreed Turn Around Time.
C) The percentage of faulty units received from a Customer within the agreed Turn Around Time.
D) The percentage of spare units delivered to a Customer within the agreed Turn Around Time as new spares or replacements for units which cannot be repaired.

2. During monthly reporting the Care Program Manager finds a lot of wrong cost allocations to her / his project. What should s/he do?

A) Comment in the report that there have been wrong allocations.
B) Nothing specific - deviations by default will be investigated by F&C controller and then F&C team will take all the corrective actions needed.
C) Ask the CT head to support in finding and correcting possible reasons.
D) Ask F&C to find out what the allocations contain and then ask to get them corrected, then report findings and corrective actions.

3. What is the Assist tool?

A) We don't use this tool in NSN Care.
B) A helpdesk data entry tool.
C) A relational Database.
D) A knowledge management tool.

4. The Care Plan should be updated:

A) On customer request only.
B) At least once per year.
C) Only after each contract change.
D) After each change to Care setup described.

5. Who is responsible for entering CARE data into NELLE?

A) Care Program Manager.
B) Services Account Manager.
C) Project F&C with the input from CaPM.
D) Cost & Progress Manager.

Solutions: