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Salesforce AP-203 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Communications Cloud Fundamentals | - Core Communications Cloud capabilities - Industry-specific architecture and concepts |
| Pricing, Billing, and Monetization | - Usage-based pricing models - Communications industry billing concepts |
| OmniStudio and Low-Code Configuration | - FlexCards for UI composition - DataRaptor and Integration Procedures - OmniScript design and execution |
| Product Modeling and Catalog (EPC) | - Product lifecycle and configurations - Enterprise Product Catalog structure |
| Order Management and Fulfillment | - Service provisioning concepts - Order capture and orchestration |
Salesforce Accredited Agentforce Communications Professional Sample Questions:
Universal Connect (UC) offers business internet to its customers. UC has two requirements: their business internet offers must be by region to provide competitive prices in each region, and customers must be able to see pricing before adding the product to the Industries CPQ cart. What are two ways a consultant can meet the business requirements?
- A. Create multiple Price List Entries associated with Context Rules per region.
- B. Add an Attribute to define the region on the business internet offers and use the Attribute-based Pricing Matrix.
- C. Create a Base Price List and Multiple Child Price Lists associated with Context Rules per region.
- D. Create Promotions associated with Context Rules per region.
Correct Answer: A,B 🗳️
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A developer has modified the EPC price amount of one mobile device using the product designer from communication cloud. After the price have been changed the developer wants to check the previous EPC price amount to track pricing matrices and get some forecast matrices. How can developer check the previous price amount on the mobile device?
- A. Use price list history checking the changes done after having enabled the track field history on the Price list entry object Configure a single asynchronous callout
- B. Use EPC project feature checking the changes done for the defaulted project after having enable the feature
- C. Use the versioning feature and comparing the prices for the version product after having enabled the feature
- D. Creating a new customer field on price list Entry and populating it with the trigger that was created before changing the price
Correct Answer: C 🗳️
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Universal containers (UC) is implementing communication cloud. One of the KPIs for their digital transformation is to reduce time to market for new product and products changes since it is currently takes three-month end to end to launch new product. Which two actions will help measure product time to market in communication loud?
- A. Create a Product Time to market app from template in CRM analytics to track the product time to market
- B. Leverage the EPC functionality to track the product related configuration.
- C. Create salesforce report on EPC project object to track the product time to market.
- D. Create a salesforce Report on the Product object to track the product time to market
Correct Answer: B,C 🗳️
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What are two primary purposes of assetization in Communications Cloud?
- A. To make products and services owned by the Account available to external systems when the order is complete.
- B. To create or update a representation of the customer ' s owned products and services in the Asset standard object.
- C. To cache the asset information in memory during fulfillment process for improved performance.
- D. To facilitate the creation and processing of MACD orders.
Correct Answer: B,D 🗳️
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UC rolling out new offer, which must be fulfilled using industries order management. Orchestration must integrate with the provisioning system, which accepts a different payload for activating the service. What is the recommendation approach for designing the orchestration while minimizing unnecessary configurations?
- A. Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure one scenario to map activation to Add action and deactivation to disconnect action
- B. Create two orchestration plans, one having the activation orchestration item and other with deactivation item. Configure the orchestration items based on the products
- C. Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure scenario to map activation to add action and deactivate
- D. Create one orchestration plan definition with two orchestration definition having mutually exclusive condition. Configure the scenario to include both Add and disconnect actions.
Correct Answer: A 🗳️
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