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Salesforce AP-208 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Delivery and Configuration | 46% | - Integration and data exchange - Initial setup and package installation - Automation and workflows
|
| Topic 2: Discovery | 12% | - Analyze business processes and system architecture - Determine compliance and regulatory considerations - Identify requirements and define solution scope |
| Topic 3: Define and Design | 42% | - User experience and interface design - Data migration and integration strategy - Data model, objects, and relationships
|
Salesforce Accredited Agentforce Financial Services Professional Sample Questions:
A large insurance company hired a consulting firm to improve customer experiences for customers that want to complete standard processes online, such as getting an insurance quote or submitting a claim. Which three standard Insurance Platform components can digitally enable these core insurance operations?
- A. Mobile Claim Submission
- B. Policy Administration
- C. Claims Management
- D. Quote, Rate, and Apply
- E. Quote Creation Toolbox
Correct Answer: B,C,D 🗳️
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s. Cumulus Bank ' s mortgage department is currently using spreadsheets to gather client data for mortgage applications. The bank is interested in improving the efficiency of this process. Which two features should a consultant suggest to Cumulus Bank to implement?
- A. A Data Import Wizard to upload the data collected in spreadsheets
- B. The standard mortgage flow templates to build a mortgage flow in Financial Services Cloud
- C. Flow Builder to automate these business processes
- D. A " Mortgage Application " custom object to hold the collected client data
Correct Answer: B,C 🗳️
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A consultant is configuring a demo for a customer but cannot create new residential loan application records.
What is prohibiting the consultant from creating a new residential loan application?
- A. The administrator did not enable " Allow Mortgage Access " in Setup.
- B. The user does not have " Mortgage User " checked in their user record.
- C. The administrator did not assign the Mortgage permission set to the user.
- D. The Residential Loan Application flow was not enabled in the setup.
Correct Answer: C 🗳️
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An exact management firm that is moving to Subadvisor from its old CMM wants to be able to bring over its client data on drivers ' licenses and passports.
Which Financial Services Cloud object should a consultant recommend?
- A. Document Checklist Item
- B. Resolved Document
- C. Identification Document
- D. Identity Document
Correct Answer: D 🗳️
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A Salesforce administrator updating a record page to add a Chatter component to the Action Plan Lightning record page is unable to find the Chatter components for selection. What is the reason for this?
- A. Admin user has to be assigned the Action Plans permission set.
- B. Feed tracking has to be enabled for the Action Plan object.
- C. Salesforce is yet to roll out Chatter for the Action Plan object.
- D. Chatter has to be enabled for Action Plans via Chatter settings in setup.
Correct Answer: B 🗳️
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